1. Order Processing
- Orders are processed within 1–2 business days after successful payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During festive seasons or promotional events, processing times may be slightly longer.
2. Delivery Timeline
Within India
Estimated delivery:
3–10 business days
depending on your delivery location.
International Orders
Estimated delivery:
15–30 business days
Delivery times may vary due to customs clearance and local courier operations.
3. Shipping Charges
Shipping charges are calculated automatically during checkout based on:
- Delivery location
- Order value
- Package weight
- Applicable promotions
Any applicable shipping charges will be displayed before payment.
4. International Orders
For international shipments:
- Shipping charges are calculated separately.
- Import duties, customs charges and local taxes are not included unless specifically mentioned.
- These charges are determined by your country’s customs authority and must be paid by the customer.
If an international shipment is refused due to unpaid customs duties or taxes, any additional charges incurred will be the responsibility of the customer.
5. Packaging
Every order is packed with care to ensure safe delivery.
Where applicable, products are protected using:
- Protective wrapping
- Weather-resistant packaging
- Secure cushioning
- Tamper-evident packaging
For fragile items such as mirrors, glass décor or ceramics, additional protective packaging is used.
6. Delivery Responsibility
Please ensure that the shipping address and contact details provided during checkout are accurate.
Once an order has been delivered to the address provided, it shall be considered successfully delivered.
Akira Furnishings cannot be held responsible for delays or delivery issues arising from:
- Incorrect addresses
- Incorrect contact numbers
- Customer unavailability
- Force majeure events
- Courier delays beyond our control
7. Damaged Packages
If your package appears damaged or tampered with upon delivery:
- Photograph the package before opening.
- Inform the delivery partner immediately.
- Contact Akira Furnishings within 24 hours of delivery.
For fragile products, we recommend inspecting the package before accepting delivery whenever possible.
8. Tracking Your Order
Once your order has been dispatched, you will receive:
- Shipping confirmation
- Tracking number
- Courier partner details
You can use the tracking number to monitor your shipment.
9. Delayed Deliveries
While we strive to deliver every order on time, unexpected delays may occasionally occur due to:
- Weather conditions
- Public holidays
- High shipping volumes
- Remote delivery locations
- Operational disruptions
We appreciate your patience and will keep you informed throughout the process.
10. Need Assistance?
If you have any questions regarding your shipment, our customer support team will be happy to assist you.