Introduction
We want you to love every purchase from Akira Furnishings. Each product is carefully inspected before dispatch to ensure it meets our quality standards. If, however, you receive a damaged or defective product, we’re here to help.
1. Return Eligibility
Returns are accepted only under the following circumstances:
- You received a damaged product.
- You received a defective product.
- You received the wrong item.
- The product has a manufacturing defect.
To be eligible for a return:
- The request must be made within 3 days of delivery.
- The product must be unused and unwashed.
- All original packaging, labels and accessories must be retained.
- Proof of purchase must be provided.
2. Products That Cannot Be Returned
For hygiene, safety and product integrity, we do not accept returns for:
- Products damaged after delivery due to misuse.
- Products showing signs of use, washing or alteration.
- Products without original packaging.
- International orders.
- Customized or made-to-order products.
3. Natural Variations
Many Akira Furnishings products are handcrafted.
Slight differences in:
- Wood grain
- Natural knots
- Fabric texture
- Embroidery
- Colour tone
- Hand-finishing
are part of the product’s character and are not considered defects.
4. Damaged During Transit
If your package arrives damaged:
- Take clear photographs of the outer packaging before opening.
- Photograph the damaged product.
- Contact our customer support within 24 hours of delivery.
For fragile items such as mirrors, glass décor or ceramics, please inspect the parcel before accepting delivery whenever possible.
5. Exchange Policy
Eligible products may be exchanged if:
- The exchange request is made within 3 days of delivery.
- The item is unused and in saleable condition.
- Original tags and packaging are intact.
Exchange approval is subject to inspection by Akira Furnishings.
Unless the exchange is due to our error, shipping costs for both pickup and redelivery will be borne by the customer.
6. Refund Policy
Once the returned product has been received and inspected:
- Approved refunds will be processed within 7 business days.
- Refunds will be issued through the original payment method wherever possible.
- Processing time may vary depending on your bank or payment provider.
Please note:
- Shipping charges are non-refundable unless the return is due to our error.
- Bank processing charges, if any, are not refundable.
7. Return Process
To request a return:
- Contact our customer support.
- Share your order number.
- Attach photographs of the product and packaging.
- Our team will review your request.
- If approved, pickup instructions will be shared.
8. International Orders
At present, international orders are not eligible for returns, refunds or exchanges unless required by applicable law.
9. Need Help?
If you need assistance with a return or exchange, our customer support team will be happy to guide you through the process.