Our Policies

Everything you need to know about ordering, shipping and shopping with confidence at Akira Furnishings.

Welcome

Choose a policy from the left to learn more about
ordering, shipping, payments and shopping with confidence.

Every policy has been written to keep your shopping
experience simple and transparent.

Terms & Conditions

Introduction

Welcome to Akira Furnishings. By accessing or purchasing from akirafurnishings.com, you agree to the following Terms & Conditions. These terms are designed to ensure a transparent, secure and enjoyable shopping experience for every customer. Please read them carefully before placing an order.

1. About Us

Akira Furnishings is a brand of Akira Impex, offering thoughtfully designed home décor, furnishings and handcrafted lifestyle products. Throughout these Terms, “we”, “our” and “us” refer to Akira Furnishings.

2. Acceptance of Terms

By using this website, creating an account or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

3. Product Information

We strive to display our products, colours, dimensions and descriptions as accurately as possible. As many of our products are handcrafted, slight variations in wood grain, texture, embroidery, colour and finish are natural characteristics and should not be considered manufacturing defects.

4. Product Availability

All products are subject to availability. While we make every effort to maintain accurate inventory, occasionally an item may become unavailable after an order is placed. In such cases, we will promptly contact you to offer an alternative, delayed dispatch or a full refund.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Prices may change without prior notice.

6. Order Acceptance

Your order is confirmed only after successful payment and acceptance by Akira Furnishings. We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, product unavailability or circumstances beyond our control.

7. Intellectual Property

All content available on this website, including photographs, product designs, graphics, logos, text and other intellectual property, remains the exclusive property of Akira Impex. No content may be copied, reproduced or distributed without prior written permission.

8. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in Gautam Buddha Nagar, Uttar Pradesh.

9. Contact

If you have any questions regarding these Terms & Conditions, please contact us through the details provided in the Contact section of this page.

Payments

Payment Policy

🔒 Secure Payments | 💳 Multiple Payment Options | ✓ SSL Encrypted Checkout

Introduction

At Akira Furnishings, we use trusted and secure payment gateways to ensure every transaction is safe and encrypted. By completing a purchase on our website, you agree to the following payment terms.

1. Accepted Payment Methods

We currently accept:

Credit & Debit Cards
UPI
Net Banking
Wallet Payments
Other payment methods displayed during checkout

Cash on Delivery (COD) is currently not available.

2. Secure Payments

All online payments are processed through PCI-DSS compliant payment partners. Your payment information is encrypted using SSL technology and is never stored on our servers.

3. Order Confirmation

An order is considered confirmed only after successful payment authorization and receipt of funds by Akira Furnishings. You will receive an email confirmation once your order has been successfully placed.

4. Pricing & Taxes

All prices are displayed in Indian Rupees (INR).
Prices include applicable GST unless stated otherwise.
Prices may change without prior notice.
In the event of an obvious pricing error, we reserve the right to cancel the order and issue a full refund.

5. International Payments

For international transactions, your bank or card provider may apply currency conversion charges, foreign transaction fees or other applicable charges. These charges are determined solely by your financial institution and are beyond our control.

6. Failed Transactions

If your payment is deducted but the order is not confirmed, please allow your bank or payment provider time to process the reversal. If the issue persists, please contact our customer support with your transaction details.

7. Fraud Prevention

To protect our customers and our business, Akira Furnishings reserves the right to verify payment information or cancel orders suspected of fraudulent activity, unauthorized transactions or misuse of promotional offers.

8. Refunds

Approved refunds will be processed through the original payment method used during checkout. Refund timelines may vary depending on your bank or payment provider.

Please refer to our Return & Refund Policy for complete details.

9. Need Assistance?

For any payment-related queries, please contact our customer support team. We’re happy to help resolve any concerns regarding your transaction.

Privacy

Privacy Policy

Introduction

At Akira Furnishings, your privacy matters. We are committed to protecting your personal information and using it responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

When you interact with our website, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order history
Payment confirmation details (we do not store your card information)
IP address, browser type and device information
Website usage through cookies and analytics

2. How We Use Your Information

Your information is collected to:

Process and fulfil your orders
Deliver products to your address
Provide customer support
Send order confirmations and shipping updates
Improve our website and shopping experience
Detect fraudulent or unauthorized transactions
Send promotional emails, only if you have opted in

3. Marketing Communications

If you choose to subscribe to our newsletter, we may occasionally send updates about:

New collections
Seasonal launches
Exclusive offers
Styling inspiration
Home décor ideas

You can unsubscribe at any time using the link provided in our emails.

4. Payment Security

All online payments are processed through secure PCI-DSS compliant payment partners.

Akira Furnishings does not store your debit card, credit card, UPI PIN or banking credentials.

All payment transactions are protected using SSL encryption.

5. Cookies

Our website uses cookies to:

Keep products in your shopping cart
Remember your preferences
Improve website performance
Analyse visitor behaviour
Provide a better shopping experience

You may disable cookies through your browser settings; however, certain features of the website may not function correctly.

6. Third-Party Services

We may share limited information with trusted service providers such as:

Payment gateways
Courier partners
Website hosting providers
Analytics providers
Email marketing platforms

These partners receive only the information necessary to perform their services and are required to protect your information.

7. Google Analytics

We use Google Analytics to better understand how visitors use our website. This helps us improve navigation, product discovery and overall user experience.

Google Analytics may collect anonymous information such as:

Pages visited
Time spent on the website
Device type
Browser information
Approximate geographic location

This information cannot be used to personally identify you.

8. Data Security

We take appropriate technical and organisational measures to protect your information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

While we follow industry best practices, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Delete your account (subject to legal and tax requirements)
Withdraw marketing consent

To exercise these rights, simply contact our customer support team.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The latest version will always be available on this page.

11. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us through the details provided in the Contact section of this page.

Shipping

Shipping Policy

1. Order Processing

Orders are processed within 1–2 business days after successful payment.
Orders placed on weekends or public holidays will be processed on the next business day.
During festive seasons or promotional events, processing times may be slightly longer.

2. Delivery Timeline

Within India

Estimated delivery:

3–10 business days

depending on your delivery location.

International Orders

Estimated delivery:

15–30 business days

Delivery times may vary due to customs clearance and local courier operations.

3. Shipping Charges

Shipping charges are calculated automatically during checkout based on:

Delivery location
Order value
Package weight
Applicable promotions

Any applicable shipping charges will be displayed before payment.

4. International Orders

For international shipments:

Shipping charges are calculated separately.
Import duties, customs charges and local taxes are not included unless specifically mentioned.
These charges are determined by your country’s customs authority and must be paid by the customer.

If an international shipment is refused due to unpaid customs duties or taxes, any additional charges incurred will be the responsibility of the customer.

5. Packaging

Every order is packed with care to ensure safe delivery.

Where applicable, products are protected using:

Protective wrapping
Weather-resistant packaging
Secure cushioning
Tamper-evident packaging

For fragile items such as mirrors, glass décor or ceramics, additional protective packaging is used.

6. Delivery Responsibility

Please ensure that the shipping address and contact details provided during checkout are accurate.

Once an order has been delivered to the address provided, it shall be considered successfully delivered.

Akira Furnishings cannot be held responsible for delays or delivery issues arising from:

Incorrect addresses
Incorrect contact numbers
Customer unavailability
Force majeure events
Courier delays beyond our control

7. Damaged Packages

If your package appears damaged or tampered with upon delivery:

Photograph the package before opening.
Inform the delivery partner immediately.
Contact Akira Furnishings within 24 hours of delivery.

For fragile products, we recommend inspecting the package before accepting delivery whenever possible.

8. Tracking Your Order

Once your order has been dispatched, you will receive:

Shipping confirmation
Tracking number
Courier partner details

You can use the tracking number to monitor your shipment.

9. Delayed Deliveries

While we strive to deliver every order on time, unexpected delays may occasionally occur due to:

Weather conditions
Public holidays
High shipping volumes
Remote delivery locations
Operational disruptions

We appreciate your patience and will keep you informed throughout the process.

10. Need Assistance?

If you have any questions regarding your shipment, our customer support team will be happy to assist you.

Returns & Refunds

Return & Refund Policy

Introduction

We want you to love every purchase from Akira Furnishings. Each product is carefully inspected before dispatch to ensure it meets our quality standards. If, however, you receive a damaged or defective product, we’re here to help.

1. Return Eligibility

Returns are accepted only under the following circumstances:

You received a damaged product.
You received a defective product.
You received the wrong item.
The product has a manufacturing defect.

To be eligible for a return:

The request must be made within 3 days of delivery.
The product must be unused and unwashed.
All original packaging, labels and accessories must be retained.
Proof of purchase must be provided.

2. Products That Cannot Be Returned

For hygiene, safety and product integrity, we do not accept returns for:

Products damaged after delivery due to misuse.
Products showing signs of use, washing or alteration.
Products without original packaging.
International orders.
Customized or made-to-order products.

3. Natural Variations

Many Akira Furnishings products are handcrafted.

Slight differences in:

Wood grain
Natural knots
Fabric texture
Embroidery
Colour tone
Hand-finishing

are part of the product’s character and are not considered defects.

4. Damaged During Transit

If your package arrives damaged:

Take clear photographs of the outer packaging before opening.
Photograph the damaged product.
Contact our customer support within 24 hours of delivery.

For fragile items such as mirrors, glass décor or ceramics, please inspect the parcel before accepting delivery whenever possible.

5. Exchange Policy

Eligible products may be exchanged if:

The exchange request is made within 3 days of delivery.
The item is unused and in saleable condition.
Original tags and packaging are intact.

Exchange approval is subject to inspection by Akira Furnishings.

Unless the exchange is due to our error, shipping costs for both pickup and redelivery will be borne by the customer.

6. Refund Policy

Once the returned product has been received and inspected:

Approved refunds will be processed within 7 business days.
Refunds will be issued through the original payment method wherever possible.
Processing time may vary depending on your bank or payment provider.

Please note:

Shipping charges are non-refundable unless the return is due to our error.
Bank processing charges, if any, are not refundable.

7. Return Process

To request a return:

Contact our customer support.
Share your order number.
Attach photographs of the product and packaging.
Our team will review your request.
If approved, pickup instructions will be shared.

8. International Orders

At present, international orders are not eligible for returns, refunds or exchanges unless required by applicable law.

9. Need Help?

If you need assistance with a return or exchange, our customer support team will be happy to guide you through the process.

Cancellation Policy

Introduction

We understand that plans can change. If you wish to cancel your order, please review the following policy to understand when cancellations are possible and how refunds are processed.

1. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Once an order has entered the packing or shipping stage, it can no longer be cancelled.

2. How to Cancel

To request a cancellation, please contact our customer support team as soon as possible with:

Your Order Number
Registered Email Address
Contact Number

Our team will confirm whether your order is still eligible for cancellation.

3. Refund for Cancelled Orders

If your cancellation request is approved before dispatch:

A full refund will be initiated.
Refunds will be processed through the original payment method.
Refund processing usually takes 5–7 business days, depending on your bank or payment provider.

4. Orders Already Dispatched

Once an order has been dispatched from our warehouse, it cannot be cancelled.

If eligible, you may instead refer to our Return & Refund Policy after receiving the order.

5. Custom & Made-to-Order Products

Orders for customized, personalized or specially manufactured products cannot be cancelled once production has begun.

6. Promotional Orders

Orders placed during special promotions, clearance sales or limited-time campaigns may be subject to different cancellation conditions, which will be communicated at the time of purchase.

7. Cancellation by Akira Furnishings

Akira Furnishings reserves the right to cancel an order under exceptional circumstances, including but not limited to:

Product becoming unavailable
Pricing or technical errors
Suspected fraudulent activity
Payment authorization failure
Force majeure or unforeseen operational circumstances

In such cases, a full refund will be issued.

8. Need Assistance?

If you need help regarding an order cancellation, our customer support team will be happy to assist you.

Product Care & Warranty

Introduction

Every Akira Furnishings product is thoughtfully crafted to bring warmth and character to your home. With proper care, your products will continue to look beautiful for years to come. The following guidelines will help you preserve their finish, quality and longevity.

1. Handcrafted Products

Many of our products are handcrafted by skilled artisans.

Natural variations in:

Wood grain
Texture
Embroidery
Hand-finishing
Colour tones
Resin patterns

are part of the craftsmanship and make every piece unique. These variations are not considered manufacturing defects.

2. Wooden Products

To maintain the beauty of wooden décor:

Wipe with a soft, dry or slightly damp cloth.
Avoid prolonged exposure to direct sunlight.
Keep away from excessive moisture and standing water.
Do not use harsh chemicals or abrasive cleaners.
Avoid placing hot utensils directly on wooden surfaces unless the product is specifically designed for heat resistance.

3. Textile Products

For table runners, cushion covers and similar products:

Follow the wash care instructions provided on the product label.
Machine wash only if the product is marked as machine washable.
Wash with similar colours.
Do not use bleach.
Dry in shade to preserve colour and fabric quality.
Iron on low heat if required.

4. Metal, Glass & Decorative Accessories

Clean with a soft microfiber cloth.
Avoid dropping or exposing fragile products to impact.
Do not use abrasive scrubbers.
Handle glass and mirror products with care.

5. Candles

For safe candle use:

Never leave a burning candle unattended.
Keep away from children and pets.
Trim the wick before each use.
Place candles on a heat-resistant surface.
Do not burn candles near curtains or flammable materials.

6. Lamps & Electrical Products

Use only the recommended bulb type and wattage.
Ensure electrical connections remain dry.
Switch off and unplug before cleaning.
Keep away from water and excessive humidity.

7. Warranty

Akira Furnishings warrants that products are free from manufacturing defects at the time of delivery.

This warranty does not cover damage resulting from:

Improper use
Accidental damage
Mishandling
Normal wear and tear
Exposure to moisture or sunlight beyond recommended limits
Unauthorized repairs or alterations

8. Reporting Manufacturing Defects

If you believe your product has a manufacturing defect, please contact us within 3 days of delivery.

Include:

Order Number
Photographs of the product
Description of the issue

Our team will review your request and advise the appropriate resolution.

9. Our Commitment

Every Akira product is inspected before dispatch. If a genuine manufacturing issue is identified, we will work with you to provide an appropriate solution in accordance with our Return & Refund Policy.

Contact & Support

We’re Here to Help

Introduction

Whether you have a question about an order, shipping, returns, product care, or simply need assistance choosing the perfect piece for your home, our team is always happy to help.

We aim to respond to all customer enquiries as quickly as possible.

Customer Support

📧 Email

service@akirafurnishings.com

For:

Order enquiries
Returns & exchanges
Product information
General support

📞 Phone

+91 888 22 50815

Support Hours

Monday to Saturday

10:00 AM – 6:00 PM (IST)

📍 Registered Office

Akira Impex

831, MAJ Udai Apt, Sector 29, Noida 201301

Response Time

We typically respond within:

Emails: Within 24 business hours
Phone Calls: During business hours
Contact Form: Within 1 business day

Need Quick Help?

Before contacting us, you may find the answer in:

✓ Shipping Policy

✓ Return & Refund Policy

✓ Payment Policy

✓ Product Care Guide

Our Promise

At Akira Furnishings, we believe exceptional products deserve exceptional service.

From the moment you place your order until it reaches your home, we’re committed to making every step simple, transparent and enjoyable.